Personalized Gifts at Affordable Prices
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We want you happy each and every time you buy from us. If you don't like what
we sent you,please contact us and let us know.
Its hard to order on the internet not knowing what you will be getting. We
encourage you to order a sample of your design first before making a bulk
purchase. If you like what you see and order 12 or more, the cost of your sample
will be applied as a credit to your order.
We issue refunds or replacement for any product that has not been personalized
or customized (an item is considered personalized or customized if you orderd a
product and had it personalized in any way). For our personalized / customized
products, If your order is not free from order processing errors/defects, you may
return the item that has processing error or defect to us in their original condition
for an exchange or full refund for that item.
Our return policy...
For a full product refund, or exchange, please return your product to us within 7
days of when you receive them, by the most cost effective carrier (usually this is
the US Postal Service), and in original condition (please, no worn or washed
clothing). Please include a copy of the invoice you received with a note indicating
if you'd prefer a replacement or a refund. We'd also like to know why you're
returning the product, so we can improve our products and service.
Unfortunately, we cannot refund you the cost of the shipping unless there is
manufacturing defect or there was a mistake made in processing your order.
Keep in mind that personalized and customized items cannot be returned or
exchanged for reasons other than order processing errors/defects.
We do recommend that you return products to us insured. The United States
Postal Service or United Parcel Service (UPS) will insure your package to guard
against loss. If something happens in transit and the package doesn't get
delivered, we can't give you a refund.
Cancellations and changes must be made by close of the same business day you
place your order.
The address for returns is:
ISTITCHDESIGNS
1758 Pine Ridge
Bushkill, PA 18324